"One of the most neglected areas of management is the management of communication with customers and markets that use a foreign language. Yet faulty or non-existent command of appropriate foreign languages impairs business relations, makes for inefficiency and loss of business. This book provides a set of analytical tools for establishing the strengths and weaknesses of an organisation's entire system of foreign language communication from the strategic and planning level, to that of the proficiency of individual postholders."

"Writing about software localization is like fighting against time. Just when you think you've covered the software localization process, a new localization tool is introduced. Just when you think you've explained how to translate a FrameMaker document, a new version of Frame is announced. Just when you think you've found the perfect Web site, the pages are moved."

"Job hunting is a serious business, but if it were a game, it might be described as follows: 'This is a game for any number of players: the first half is called "Application", the second half is called "Interview". All players will begin the first half but not all will be playing in the second half. The object of the game is to achieve the job offer and there can only be one winner.'."